Carrot Rewards pulls your step count data from the Google Fit application. Google Fit is not pre-installed on most Android devices, please download this FREE application from the Google Play store to be able to use the Steps feature in Carrot.
In order to track your steps with Google Fit, go to your Carrot app and in the “Steps” tab, select “Google Fit”. You may need to grant Carrot access to your Google Fit app. In order to do so, please go to your Google Fit app, and within the settings, go to “Connected Apps” and make sure that Carrot is listed under the connected apps. Also, if you have several Google Fit accounts, make sure that the one you are tracking steps with is the one that is linked to Carrot.