Carrot Rewards pulls your step count data from the Google Fit application or the Samsung Health application. Google Fit or Samsung Health may not be pre-installed on your Android device. Please download these FREE applications from the Google Play store to be able to use the Steps feature in Carrot.
In order to track your steps with Google Fit or Samsung Health, go to your Carrot app and in the “Account” tab, under "Manage Devices", select either “Google Fit” or "Samsung Health". You will be prompted to log-in to this application and grant Carrot access.
If you have become unpaired and you need to grant Carrot access again. In order to do so, please go to your Google Fit app, and within the settings, go to “Connected Apps” and make sure that Carrot is listed under the connected apps. With Samsung Health please go to "settings" and then "data permissions". Also, if you have several Google Fit or Samsung Health accounts, make sure that the one you are tracking steps with is the one that is linked to Carrot.