It has been longer than 10 days and my rewards are still shown as pending on Carrot. Alex May 11, 2018 13:55 Updated Please contact our customer support team at firstname.lastname@example.org and we will be happy to assist you. Related articles I’ve had rewards pending in my account for some time now. What happened and how can I get them deposited into my account? How do I redeem my rewards? Why doesn’t Carrot reward you for walking more than 40,000 steps? Why is my step goal over 10,000 steps? Why haven’t I received points for completing my Step Up Challenge? Comments 0 comments Article is closed for comments.