I’m not happy with my Carrot Plus subscription, can I get a refund? Rory April 11, 2019 00:15 Updated No. Purchases made in the Carrot app are non-refundable. Related articles I live in Ontario. When are my rewards coming back? I completed my step challenge, but I didn’t receive the points. Why is that? How can you make all these changes and take away my points without notice? I can’t access my account, what do I do? How do I add my RBC Rewards credit card to Carrot? Comments 0 comments Article is closed for comments.