Troubleshooting Steps
- I haven’t opened my Carrot app in a while and noticed that my rewards for Steps aren’t showing. What’s going on?
- Why is my step count in Carrot different from the step count in my other fitness apps?
- Why isn’t my Carrot app tracking steps with my Garmin or S Health app?
- I just upgraded my iPhone and now I can’t pair my Apple Health with Carrot to track my steps. How do I fix this?
- Why isn’t my Fitbit syncing with Carrot?
- Why haven’t I received points for completing my Step Up Challenge?
- I have reached my step goal on Fitbit but I have selected Google Fit/Apple Health on Carrot Rewards. Do I still get my rewards?