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e.g. compatibility, step together challenges, steps troubleshooting

  1. Carrot Rewards
  2. FAQ
  3. Troubleshooting Steps

Troubleshooting Steps

  • I've tried everything and my Fitbit Steps won't sync. What can I do?
  • I haven’t opened my Carrot app in a while and noticed that my rewards for Steps aren’t showing. What’s going on?
  • Why is my step count in Carrot different from the step count in my other fitness apps?
  • Why isn’t my Carrot app tracking steps with my Garmin?
  • I just upgraded my iPhone and now I can’t pair my Apple Health with Carrot to track my steps. How do I fix this?
  • Why isn’t my Fitbit syncing with Carrot?
  • I have reached my step goal on Fitbit but I have selected Google Fit/Apple Health on Carrot Rewards. Do I still get my rewards?
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